Ph.D., University of North Carolina-Chapel Hill
M.A., University of North Carolina-Chapel Hill
B.A., Franklin and Marshall College
Dr. Jennifer Craft Morgan is an Associate Professor at the Gerontology Institute. Her research focuses on jobs and careers, attempting to understand how policy, population, workplace and individual level factors shape how work is experienced and how work is organized. Dr. Morgan uses a life course perspective paying particular attention to issues of social stratification related to aging and gender. Her work ties to research, education and service together by focusing on the translation of lessons learned. This translation of research into lessons and tools serves to help stakeholders, such as employers, program implementers, and workers, to build evidence-based solutions to pressing problems.
Dr. Morgan is a national expert on recruitment, training and retention of frontline health care workers highlighting the impact of good jobs and high-quality training. Dr. Morgan has received numerous awards including the Gordon Streib Distinguished Academic Gerontologist award from the Southern Gerontological Society, the Dean’s Early Career Award, College of Arts and Sciences, Georgia State University and has achieved Fellow designation from the Gerontological Society of America and as a Victor W. Marshall Fellow in Applied Gerontology designation from the Southern Gerontological Society. Dr. Morgan is a member of the Board of Directors for the Georgia Gerontology Society (GGS) (2014-2019) and was President (2017-2019) of the Southern Gerontological Society (SGS) and currently serves on the SGS executive team as Past President (2019-2021). Dr. Morgan has a total of 39 peer-reviewed publications, five book chapters, more than 30 reports/translational tools, and over 150 presentations to a variety of regional and national conferences. She has been principal investigator or co-principal investigator of thirteen grant-funded research projects. Her interdisciplinary research contributes to several disciplines including gerontology, health services, nursing, and sociology. She has published in high-ranking gerontology journals such as the The Gerontologist, and in top-tier specialty journals such as Social Science and Medicine, Work, Employment and Society, Health Services Research and Journal of the American Medical Association, as well as in more applied outlets intended to reach practitioners such as the Online Journal of Issues in Nursing and Nursing Education Perspectives. Dr. Morgan has extensive experience leading teams in funded research and loves her connections with the Georgia Gerontology Society, The Culture Change Network of Georgia and Southern Gerontological Society because she is passionate about translating evidence into practice.
Dill J, Morgan JC, Chuang E, & Mingo CA (2019). Medical assistants in primary care: Evaluating role redesign efforts. Medical Care Research and Review. https://doi.org/10.1177/1077558719869143
Nisbet, E, & Morgan, JC (2019). Where Policy Meets Practice: Employer Perspectives on Scheduling and Hours for Home Care Aides. Journal of Applied Gerontology, Vol. 38(11) 1615 –1634, https://doi.org/10.1177%2F0733464817739153
Kemp CL, Ball MM, Morgan JC, Doyle PJ, Burgess EO & Perkins MM (2018). Maneuvering Together, Apart and at Odds: Residents’ Care Convoys in Assisted Living. Journal of Gerontology: Social Sciences.
Kelly CM, Morgan JC, Kemp CL & Deichert J. A Profile of the Assisted Living Direct Care Workforce in the United States (2018). Journal of Applied Gerontology. https://doi.org/10.1177%2F0733464818757000
Dill, JS, & Morgan, JC (2018). Employability among low-skill workers: Organizational expectations and practices in the US health care sector. Human Relations, 71 (7), 1001-1022, https://doi.org/10.1177/0018726717734035
Morgan JC, Edris N, Luz CC, Ochylski DP, Stineman A, Winchester L, & Chapman SA (2017). Testing U.S. State-Based Training Models to Meet Health Workforce Needs in Long-Term Care. Ageing International. doi:10.1007/s12126-017-9286-6
Morgan JC, Dill JS, & Kalleberg AL (2013). The quality of healthcare jobs: Can intrinsic rewards compensate for low extrinsic rewards? Work, Employment & Society, 27(5): 802-822.
*Dill JS, Morgan JC, & Marshall VM (2013). Contingency, employment intentions, and Retention of vulnerable low-wage workers: An examination of nursing assistants in nursing homes. The Gerontologist, 53(2): 222-234.
*Kelly C, Morgan JC, & Jason KJ (2013). Home care workers: Interstate differences in training requirements and their implications for quality. Journal of Applied Gerontology, 32(7): 804-832.
Marshall VW, Morgan JC, and Haviland SB (2010) “Making a life in IT: Jobs and careers in small and medium-sized information technology companies.” In McMullin, JA and Marshall, VW (Eds.), Ageing and Working in the New Economy: Careers and Changing Structures in Small and Medium Size Information Technology Firms. Northampton, MA: Edward Elgan Publishing, William Pratt House.
Haviland SB, Morgan JC, and Marshall VW (2010) “Career Development in Small Firms” In Ageing and Working in the New Economy: Careers and Changing Structures in Small and Medium Size Information Technology Firms. Northampton, MA: Edward Elgan Publishing, William Pratt House.
Dill JS, Morgan JC, and Kalleberg AL (2012) “Making ‘Bad Jobs’ Better: The Case of Frontline Healthcare Workers” In Warhurst C, Findlay P, Tilly C and Carre F (Eds.), Are Bad Jobs Inevitable? Trends, determinants and responses to job quality in the twenty-first century. United Kingdom, Palgrave.
Morgan JC and Brandy Farrar (forthcoming) “Building Meaningful Career Lattices: Direct Care Workers in Long-Term Care” In Armenia A, Stacey C & Duffy M (Eds.), Caring on the Clock: The Complexities and Contradictions of Paid Care Work. U.S. Rutgers University Press.
Peer Reviewed Publications
Beck S, Moon TC, Laudicina RJ, Morgan JC. Retaining experts: Retirement plans of clinical laboratory professionals. Clin Lab Sci 2014;27(3):143-149.
Laudicina RJ, Moon TC, Beck S, Morgan JC. Retaining experts: Retention incentives of clinical laboratory professionals. Clin Lab Sci 2014;27(3):150-161.
Morgan, JC, Oermann MH, Pathman DE, Lynn MR, Konrad TR, Farrar BF, and Barmon C (2014) An Evaluation of State-Based Support for Service Programs Targeting Nurse Faculty. Nursing Education Perspectives In-Press.doi: http://dx.doi.org/10.5480/14-1383
Marshall, JG, Morgan JC, Thompson CA, and Wells AL. (in press) “The impact of library and information services on patient care quality” International Journal of Health Care Quality Assurance.
Marshall, JG, Morgan JC, Klem ML, Thompson CA, and Wells AL. (in press) “The Value of Library and Information Services in Nursing and Patient Care” Online Journal of Issues in Nursing: A Scholarly Journal of the American Nurses Association.
Dill, JS, Morgan JC and Weiner, B. (2013) “Frontline health care workers and perceived career mobility: Do high performance work practices make a difference?” Health Care Management Review, first published ahead of print 8/13 as doi: 10.1097/HMR.0b013e31829fcbfd
Pathman DE, Goldberg L, Konrad TR, Morgan JC. (2013) “State Repayment Programs for Health Care Education Loans.” JAMA. 2013;310(18):1982-1984.
Morgan JC, Dill JS and Kalleberg AL. (2013) “The quality of healthcare jobs: can intrinsic rewards compensate for low extrinsic rewards?” Work, Employment & Society.27 (5): 802-822.
Dill JS, Morgan JC & Marshall VM. (2013) Contingency, Employment Intentions, and Retention of Vulnerable Low-Wage Workers: An Examination of Nursing Assistants in Nursing Homes. The Gerontologist. 53 (2): 222-234.
Kelly, C, Morgan JC and Jason KJ (2013) “Home Care Workers: Interstate Differences in Training Requirements and Their Implications For Quality” Journal of Applied Gerontology. 32(7):804-832.
Pathman D, Morgan JC, and Konrad TR. (2012). “States’ Experiences with Loan Repayment Programs for Healthcare Professionals in a Time of State Budget Cuts and NHSC Expansion”. The Journal of Rural Health. 28 (4): 408-415.
Chuang, E, Dill, JS, Morgan, JC, & Konrad, TR. (2012). “A configurational approach to the relationship between high-performance work practices and frontline health care worker outcomes.” Health Services Research, 47(4), 1460-1481.
Farrar B, Morgan JC, Chuang E, & Konrad TR. (2011) “Growing Your Own: Community Health Workers and Jobs to Careers.” Journal of Ambulatory Care Management. 34(3):234-246, 2011.
Chuang E, Jason K & Morgan JC. “Implementing Complex Innovations: Factors Influencing Middle Manager Support.” Healthcare Management Review: 36(4): 369-379, 2011.
Marshall JG, Rathbun-Grubb S, Barreau D, & Morgan JC. (2010) Issue Editors and Introduction: Workforce Issues and Information Science, Part 2. Library Trends 59:1-2.
Marshall JG, Morgan JC, Rathbun-Grubb S, Marshall VW, Barreau D, Moran BB, Solomon P and Thompson CA. Toward a Shared Approach to Program Evaluation and Alumni Career Tracking: Results from the Workforce Issues in Library and Information Science 2 Study. Library Trends 59:1-2, 30-42, 2010.
Dill JS, Morgan JC & Konrad TR. Strengthening the Long-Term Care Workforce: The Influence of the WIN A STEP UP Workplace Intervention on the Turnover of Direct Care Workers. Journal of Applied Gerontology 29: 196-214, 2010.
Marshall JG, Marshall VW, Morgan JC, Barreau D, Moran BB, Solomon P, Rathbun-Grubb S, and Thompson CA. Where are They Now? Results of a Career Survey of Library and Information Science Graduates. Library Trends 58:2, 2009.
Morgan JC, Marshall JG, Marshall VW, and Thompson CA. Designing and implementing a career retrospective web-based survey of Library and Information Science Graduates. Library Trends 58:2, 2009.
Morgan JC, Farrar B, and Owens I. Documenting Diversity among Working LIS Graduates. Library Trends 58:2, 2009.
Patillo EJ, Moran BB, and Morgan JC. The Job Itself: The Effects of Functional Units on Work Autonomy among Public and Academic Librarians. Library Trends 58:2, 2009.
Morgan CH and Morgan JC. The Effects of Entering the LIS Workforce in a Recession: North Carolina, 1964-2005. Library Trends 58:2, 2009.
Marshall JG, Marshall VW, Morgan JC, Barreau D, Moran BB, Solomon P, Rathbun-Grubb S, and Thompson CA. Where Will They Be in the Future? Implementing a Model for On-Going Career Tracking of Library and Information Science Graduates. Library Trends 58:2, 2009.
Lynn MR, Morgan JC, & Moore K. Development and testing of the Satisfaction in Nursing Scale (SINS). Nursing Research 58(3): 166-174, 2009.
Morgan JC & Lynn MR. Satisfaction in Nursing in the Context of Shortage. Journal of Nursing Management 17: 401-410, 2009